Corporate Governance

With the increasingly complex business condition, the Company requires to continuously maintain the quality of Good Corporate Governance (GCG) implementation. Subsequent to its function as the forum that enable all bodies to perform within the Company’s set business direction, GCG implementation has created values and culture beneficial to the Companny as well as to all stakeholders

GCG Principle


The increasingly complex business environment has demanded the Company to always keep up a strong implementation of Good Corporate Governance (GCG). Not only it allows the entire organs to perform in accordance with the Company’s business direction, GCG has also helped create a culture and values that not only proves to give benefit to the company, but also to all stakeholders. In an effort to align those interest with the Company’s objectives, the Company always adheres to the five principles Governance in its day-to-day business activities. The fives Principles are.


  1. Transparency

    As a publicly listed company, the Company must be managed according to the principles of transparency. At the Company, this principle is implemented through the availability of accurate and adequate information related to the Company activities and achievements both in financial and non- financial terms. Accurate information available to stakeholders allows them to make calculated decisions depending on their interests in the Company. Information is released periodically and in a timely manner. Media used include the Annual Report and Biyearly Financial Statements in published in mass media. In addition, any current information considered relevant and material enough on issues pertaining to the Company is disclosed through a variety of media such as quarterly reports, press releases, and uploaded in the Company’s website at

  2. Accountability

    Accountability is one of the main prerequisites in order for the Company to achieve success and sustainable performance. Therefore, the Company’s is managed on a corporate governance structure where each existing organ has clear roles and functions in order to synergize with one another.

  3. Responsibility

    Every company is responsible for all activities it carries out and must comply with all applicable laws and regulations including its own Articles of Association, Limited Liability Company Act, the Capital Market Authority and all regulations passed by the Indonesia Stock Exchange where the Company’s shares are listed and traded. As a good corporate citizen, the Company also observes its responsibility towards the society and the environment while providing benefits. The Company realizes that the surrounding communities also have a role in maintaining the Company’s business sustainability in the log run. This responsibility is embodied in Corporate Social Responsibility (CSR) programs through community development and environmental conservation activities.

  4. Independence

    GCG implementation will go well if a company is managed independently to ensure no particular organ dominates or intervenes other functions of the Company. Based on this principle, the Company should be managed independently by professionals. The Company has a Code of Ethics in place that is more specifically set up on the implementation of independence in order to prevent conflict of interest so that any business decision can be made objectively.

  5. Equality and Fairness

    Every company must also base its operations on the principle of Equality and Fairness. In this regard, the Company has made a broad access to information available to all stakeholders through various communication media. Internally, the Company provides equal opportunity for new employees and opens up career opportunities for each one of them regardless of race, culture, religion, gender, or physical condition.

Article Of Association

Rights of Shareholders

PT Lippo Cikarang Tbk

Hak Pemegang Saham dan Hak Karyawan

Hak Pemegang Saham

  1. Menerima dividen saham dengan syarat dan ketentuan sesuai dengan keputusan Rapat Umum Pemegang Saham (RUPS).
  2. Ikut berpartisipasi dalam mengambil keputusan di dalam RUPS berdasarkan dengan syarat dan ketentuan yang berlaku dan Tata Tertib RUPS.
  3. Menerima informasi mengenai Tata Tertib RUPS dan prosedur voting di dalam RUPS.
  4. Meminta secara tertulis kepada Perseroan agar diselenggarakan RUPS apabila memegang saham minimum 10% (sepuluh per seratus).
  5. Mengusulkan acara/agenda RUPS apabila memegang saham minimal 10% (sepuluh per seratus).

Hak Karyawan

Untuk menciptakan ketenangan serta kenyamanan dalam bekerja dan berusaha Perseroan telah menyusun Peraturan Perusahaan (“PP”). Hak, kewajiban, dan tanggung jawab Perusahaan dan Karyawan disusun dengan jelas di dalam PP dimana kedua pihak saling menghargai, saling menghormati, saling mempercayai, dan saling bekerja sama. PP juga memberi kebijakan mengenai kesehatan, keamanan, kesejahteraan Karyawan dan juga pelatihan dan pengembangan bagi Karyawan.

PP tersebut secara periodik ditelaah oleh Perusahaan.

Karyawan memiliki hak sebagai berikut:

  1. Mendapat upah/gaji sebagai imbalan atas melakukan pekerjaan.
  2. Mendapat upah/gaji lembur untuk kelebihan jam kerja yang telah ditentukan dalam PP.
  3. Mendapat dan melakukan cuti.
  4. Mendapatkan penggantian biaya kesehatan sesuai dengan PP.
  5. Menerima semua bentuk Tunjangan sesuai dengan PP.
  6. Mengemukakan pendapat, saran dan usul yang membangun perbaikan kinerja dan kemajuan Perseroan.
  7. Mendapat kesempatan berkarya sesuai dengan ketrampilan dan kompetensi di dalam Perseroan.
  8. Mengajukan pengunduran diri sesuai ketentuan yang berlaku dalam PP dan Peraturan Perundang-undangan yang berlaku.
  9. Mendapatkan Pensiun sesuai ketentuan yang berlaku.

Equitable Treatment of Shareholders

PT Lippo Cikarang Tbk


Blackout Period

Preventions from Trading Company Shares

For the Board of Directors, LPCK Top Executives, and Related Employees


“The Board of Directors, LPCK top executives, and related employees (including their spouses and minors) are prohibited from trading Company shares two weeks before the release of the Company’s quarterly and annual financial statements, and they are also prohibited to trade Company shares for 24 hours after the release of financial statements.

Moreover, for those Board of Directors, LPCK top executives, and related employees (including their spouses and under aged children) who have knowledge of any confidential information that could have any impact to the Company’s share price are prohibited from trading Company shares until 24 hours after the shares are disclosed to the public.”  

The Role Of Stakeholders In Corp Governance

Whistleblower Policy

Whistleblowing System

A.  The Scope, Purpose and Objectives

The Scope :

1.   To outline all aspects necessary to build and implement whistleblowing system as a tool to govern the reporting of violations.

2.   This  Whistleblowing  system  applies  to  the  interest  of  internal  company  that  includes  all employees, Board of Directors, and the Board of Commissioners.


1.   This  Whistleblowing  System  is  one  of  the  inherent  supervision  built  by  the  Company  in performing internal controls that are consistent and continuous.

2.   To provide a formal channel for employees in helping to create corporate governance in a professional manner to achieve good corporate governance.

3.   The existence of standards in the expression of aspiration helps the Company to eradicate any violation or potential violation.


1.   To  help  the  Company  to  improve  labor  productivity  through  eradication  of  all  forms  of violations and potential violations.

2.   To reduce the Company’s losses through early prevention as a follow-up action from reporting through various Whistleblowing channels.

3.   To improve the image and reputation of the Company that has good corporate governance (GCG).

4.   To  improve  the  Company’s  ability  to  win  the  competition  through  increasingly  efficient operational management of the company.

5.   To create a more conducive climate and encourages all employees in reporting to the things that can cause financial losses and non-financial, including those that may undermine the values and image of the company.

6.   To simplify management to deal effectively with all forms of report violations and potential violations.

7.   To protect  the confidentiality  of the reporter’s  identity and  security  information  reportedly managed in a special data base.


B.  Rapporteur Protection Policy

The whistleblowing policy is part of the implementation of the company in practicing consistent code of conduct on an ongoing basis, therefore, the Company has committed that any reports of violation or potential violation is set as follows:

1.   Rapporteur Protection Policy

This Whistleblowing Policy provides protection to the rapporteur in form:

a.   The company provides reporting channels such as: a written letter to Whistleblowing Team, Whistleblowing   Box,   Whistleblowing   site   at   sub    menu Whistleblowing;  Email  Address;  and  Whistleblowing Team starts from the Committee, Management, and Facilitator. All these whistleblowing channels will ensure each reporting by well-meaning reporter.

b.   A guarantee of the confidentiality of the identity of rapporteur who provide identity and information which can be used to contact the rapporteur if needed for clarification.

c.   The Company ensures information security and protection against actions of the reported or companies,  in the form of threats  of physical safety,  psychological terror,  the safety of property, legal protection, job security, pressure, delaying a promotion or a salary, demotion or promotion, unfair dismissal, harassment or discrimination in any for m, and harmful notes that in the employee files.

2.   Rapporteur Appreciation

The Company can give appreciation to every rapporteur who was contributing in an effort to help the prevention or capable of proving violation that can harm the company and to minimize the risk of the company significantly.

3.   Sanctions  to  Rapporteur Who  Abuse The System of Reporting  on the Whistleblowing Channel

The Company aims to establish whistleblowing system that can run professionally and that the company will give sanction to the complainant who send the report in the form of slander or false reports. Sanctions given follows the regulation that applies in the Company, and the Company will not guarantee the confidentiality and protection to rapporteur abusing the system whistleblowing system including criminal prosecution as well as related civil unpleasant acts or defamation.

4.   Sanctions to Whistleblowing Team who leaked reporting

The company strongly protect the confidentiality of the report which was reported by the complainant, therefore, each report leaked by Whistleblowing Team will be given sanctions in accordance with applicable regulations.


C.  Structure of Whistleblowing System

The company established a whistleblowing system with the structure:

1.   Board of Commissioner

The Board of Commissioners is responsible as overseers of performance and effective implementations of Whistleblowing system in the company and its subsidiaries. Monitoring whistleblowing system implementation may be submitted to the Committee of the Board Commissioner.

2.   Whistleblowing Team:

a.   Whistleblowing Committee

Whistleblowing Committee is chaired by the President Director and Talent Admin (HRG) Corporate Director is responsible for ensuring this Whistleblowing system can be implemented throughout the company and its subsidiaries. Whistleblowing Committee Chairman may appoint the members of the committee including the determination of the functions and duties of each member as well as future membership. The Committee Chairman shall ensure that all reporting followed until finished.

b.   Responsible Whistleblowing

The Whistleblowing Committee will appoint each year the Board of Directors or Senior Executive alternately who is responsible for accomplishing and socializing Whistleblowing system to the business units under its coordination.

c.   Facilitator

Each person in charge of a designated business unit is responsible for establishing each Facilitator in the division unit under its coordination. The Facilitator is responsible for socializing Whistleblowing culture to the units under its coordination.

d.   Investigation Unit

Each entry must be coordinated by the facilitators to be submitted to the relevant responsible person who hereinafter is the responsible to bring any of those reporting on meetings organized by the Whistleblowing Committee to determine the eligibility of the report to be followed up by the investigation unit. This investigation unit consists of Internal Control Unit (SPI) or the internal auditor, and assisted by HR Audit specifically for cases related to Human Resources. This investigation unit is responsible for investigating cases that have been assigned by the Committee to look for the facts, data, and processes that must be performed by internal auditor.


D.  Violation Reports

Each employees as regulated in the Code of Conduct must conduct and have moral obligation to report violations or potential violations and are forbidden to remain silent when they see violations or potential violation. The aspects that need to be considered:

1.    Violation Principles

a.   Each report should be placed as the practice of Good Corporate Governance and Risk Management.

b.   The  Company  must  receive  reporting  of  violations  and  potential  violations  from  the Rapporteur.

c.   The principle of the report should contain goodwill and not a personal grief on the policies or management practices or based on bad intentions defamatory and / or false statements that may impose a co-worker or defame / person’s reputation.

2.   Rapporteur

Rapporteur is grouped into 2 (two), such as:

a.   Internal: Board of Commissioners, Directors, Senior Executive, and all employees.

b. External: the working partner, supplier, customer, consultants, vendors, outsourcing, communities and other stakeholders.

3.   Form of Reports

a.   Violations reports or potential violations must be submitted in writing and shall include the identity of employees (for external parties with copy of ID and phone number) and pour chronological occurrence and if possible provide supporting evidence.

b.   Reports with no identity (anonymous) or anonymous letters will not be followed up by the Company.

4.   Potential Violations or Violations That Can Be Reported

a.   Corruption

b.   Fraud

c.   Money laundering d.   Insider dealing

e.   Unlawful acts (including theft, use of force against an employee or leader, extortion, drug use, abuse, other criminal acts)

f.    Violations of tax regulations, or other legislation

g.   Violations of the Code of Conduct or the Company Values or violation of the norms of decency in general

h.   Acts that endanger the health and safety, or jeopardize the security of the company

i.    Actions that could lead to financial and / or non-financial losses against the Company or damages the interests of the Company

j.    Violation all company policies, including but not limited to company regulations, codes of conduct, corporate policies, Standards Operating Procedure (SOP) and implementation instructions

k.   Others who support the creation of Good Corporate Governance.

5.   Time To Report A Violation or Potential Violation

Rapporteur  should  have a  concern  in  the reporting  time,  the faster  the report  will  further facilitate the follow-up investigation, the longer reporting submitted will enable the loss of evidence when an investigation. Rapporteur is expected to transmit its reporting within a period of 2 (two) months after the incident occurred, and specifically for fraud cases a maximum of 1 (one) month after the incident occurred.


E.  Delivery Mechanism of Violation Reports or Potential Violation

1.   Report Submission Infrastructure

The company provides a wide range of Whistleblowing infrastructure channels that can facilitate the reporting immediately submit a report, namely:

a.   Written letter to Whistleblowing Team, by direct transfer or by mail. b.   Email

c.   Company website: at the Whistleblowing menu.

d.   Whistleblowing box.

2.   Authority to Handle Violation Reporting

a.   In the case of violations committed by members of the Board of Directors or the person who has a special relationship with the members of the Board of Directors or by the Whistleblowing Team, the reporting of a violation or potential violation must be submitted to the Board of Commissioners and if necessary can use independent investigator or an independent auditor.

b.   If   the   offense   was   committed   by   members   of   the   Board   of   Commissioners   or Whistleblowing Team, the report must be submitted to the CEO Corporate, which further handling of the follow-up is carried out by the Board of Directors and when required may use independent investigator or independent auditor.

c.   In the case of violations committed by the employee, then the report must be submitted to the Whistleblowing Team and then the Whistleblowing Team will decide whether or not to follow up or  investigation conducted by the Internal Control Unit (SPI) or the internal auditor or by special audit HR for cases related to Human Resources.

F.  Investigation

For all reports that have been decided by the Whistleblowing Committee for further action through investigation, the investigation process will be conducted with the aim of gathering evidence to strengthen

conclusions from each case that has been investigated. Results of these investigations allows violations or potential violations that exist and / or allow the case to be investigated further to others cases, or the results of these investigations turned out to be not proven or not enough evidence to support the do follow up.

Considering the objectivity and independence, the investigation will be conducted by Internal Control Unit (SPI) or the internal auditor or by a special Audit HR for cases related to Human Resources. In sensitive cases or certain cases for example that must be investigated is Internal Audit (SPI) or the internal auditor or audit HR specifically, the Whistleblowing Committee can decide the investigation performed by other work units or investigator or independent auditor from external parties.

The process of investigation must be free from bias and do not depend on who is reporting or who is the reported and have presumption of innocence first. The reported must be given full opportunity to provide an explanation for proofs given against him, including the defense if needed.

Results of the investigation will be returned to Whistleblowing Committee for further action. If the result of the investigation shows positive violations or potential violations therefore the violator will be given applicable sanctions even for civil or criminal cases can be forwarded through reporting to the authorities which will be coordinated with the Company’s Legal Division.

Selection Policies & Guidelines

Untuk Sementara Konten Belum Tersedia

Disclosure & Transparancy

Disclosure Policy


PT Lippo Cikarang Tbk
Disclosure Policy


Disclosure of information has been an important element of Good Corporate Governance. The Board of Directors of PT Lippo Cikarang Tbk (“LPCK”) has regulated the Disclosure Policy that applies to shareholders, investors, public, and other stakeholders. The disclosure is to ensure that the disclosed information is legitimate, accurate, correct, and clear.

Information of LPCK in various method such as in writing, verbal, by telephone, internet, press releases to journalists or investors (press conference), teleconference, or any other kinds of method used by government agencies or other persons to give information to the general public are all covered in this Disclosure Policy.

The standard of Disclosure

  1. Disclosure of material information that has not yet been released by the Company to the public must be informed correctly, accurately, carefully, and completely. The disclosure is so that investors and shareholders receive complete information easily, adequately, and conveniently. The information should be provided in LPCK’s website and the timing must be prudent as well.
  2. Disclosure of information that is ‘Forward-looking’ or anticipated regarding on the direction of the business and the forecast of the Company’s future operations should be made cautiously.
  3. Disclosure of material information that has been disclosed to the public (Material Public Information) should be made clearly and accurately to avoid any confusion. Subsequent information regarding Material Public Information should be clear and consistent to avoid any confusion or miscommunication of the previously disclosed information.
  4. Disclosure of other material (Non-material) should be made truthfully without any intention to mislead others from the actual financial status, stock prices, or operational performance. Disclosure of information should not lead into assumptions that the stock price will rise or fall.
  5. Disclosure of information that might have an impact of the business should be undertaken with such care.

The regulation of BAPEPAM Rule Number X.K.1 : Disclosure of Information That Must Be Made Public Immediately, Attachment : Decision of the Chairman of Bapepam Number : KEP-86/PM/1996 Date : January 24, 1996 states that every Public Company that has been registered and become effective, must inform Otoritas Jasa Keuangan (“OJK”) and disclose to the public as soon as possible, no later than 2 (two) days after the decision or changes in Information or Material Facts that will affect the share value of the Company or Investor’s decision.

The Material Information

Events, information or material facts, that may reasonably effect the price of securities or investors’ decisions may, among other things, consist of:

  1. A merger, acquisition, consolidation or establishment of a joint venture;
  2. A Stock split or distribution of stock dividends;
  3. An unusual dividend;
  4. An acquisition or loss of an important contract;
  5. A significant new product or innovation;
  6. A change in control or significant change in management;
  7. A call for the purchase or redemption of debt Securities;
  8. A sale of a material amount of Securities to the public or in a limited manner;
  9. A purchase, or loss from the sale, of a material asset
  10. A relatively important labor dispute;
  11. Any important litigation against the Company and/or the Company’s Directors or Commissioners;
  12. An offer to purchase Securities of another Company;
  13. The replacement of the Accountant who audits the Company;
  14. The replacement of the Company’s Trustee; and
  15. A change in the Company’s fiscal year.

Authorized Person to Disclose Material Information

LPCK has regulated that the following persons are authorized to respond to inquiries or provide Material Information:

  1. The CEO of LPCK;
  2. The President Director of LPCK;
  3. The Director of Investor Relations; and
  4. Persons designated by 1, 2 or 3.

The Timing of Disclosure of Material Information

LPCK is very strict and careful in keeping material information or other related information so that it will not be released before the designated date, especially during the two-week period prior to the disclosure date.

No employee is allowed to disclose any information at any time unless designated by the CEO, and the President Director of LPCK.

Disclosure Information

Responsibility Of The Boards

Committee Charter

Charter of the BOCDownloadDownload
Charter of the BODDownloadDownload
Charter of Audit CommitteeDownloadDownload
Charter of Remuneration & Nomination Committee
Charter of Corporate SecretaryDownloadDownload
Internal Audit CharterDownloadDownload

Employees Code Of Conduct

Employees Code of ConductDownload

Corporate Social Responsibility

The Company participates in a multitude of ways to improve the welfare of our surrounding communities. We realize that the communities living nearby are also stakeholders, who have their share of contribution to the Company’s business sustainability.

Lippo Cikarang’s CSR activities generally aim to make the best use of Company’s competence in providing optimal benefits to all stakeholders as a manifestation of its social responsibility.

The Company has a mission to promote and apply environmentally friendly and natural concepts within all of its project developments and city management activities. Anyone who walks across our township will clearly see the application of this concept through industrial, commercial and residential zones, which reflect well-conceived planning.

CSR implementation in environment stewardship is an ongoing program that is realized through environmental movements
involving various institutions and companies who have environmental concerns and through the participation of schools
in South and Central Cikarang Districts. Therefore, Lippo Cikarang pays the same amount of attention to this aspect
as that paid to other aspects such as economic, social and community development. Activities related to environment

  1. Planting of 2,000 trees

    The Company has a target of planting 2,000 trees per year with total estimate of 94.500 trees within and around
    Lippo Cikarang area. We have engaged and cooperated with various institutions who share this ideal. On December
    1st, 2015, in collaboration with foundations Obor Berkat Indonesia and Yayasan Little Bee, attended by a
    delegation from the Department of Forestry and Agriculture Regional Bekasi.

  2. Seedling Development

    Known better as the Mini Nursery Program, this activity is a form of the environmental movement involving schools
    in South and Central Cikarang districts. There are 3 steps in this program. First step,students are taught
    how to sow seeds; the second step is to move the seedlings to containers (polybags) for further care, and
    the third step is to plant them in the open area.

  3. Green Office

    The Less Paper Program is one of the activities promoted throughout our Company, focusing on better usage of
    multifunction printers for scanning, faxing and emailing, on using waste paper to print or photocopy internal
    documents, on using both sides of the paper, and on using e-data transfers whenever possible. In addition,
    we have used automatic switches to turn off not-in-use electrical devices; turning off all water taps; switching
    to energy-smart devices.

  4. Green Environment

    At the working areas the road ratio of 60:40 for main locations, especially in the road median and of 70:30 for
    residential areas. The company also consistently and solely plants 2,000 trees each year.Lippo Cikarang also
    made some artificial lakes (retention ponds) to store water during the rainy season and reduce evaporation
    level during the dry season and keep the air temperature stable.

  5. Green Building

    The concept of green building is widely applied from construction designsi.e.ceiling level, window size and ventquantity
    to allow high intensity of sunlight and sufficient supply of clean air to reduce the use of electricity for
    air conditioners through the smart use of glass. Likewise, green building materials are selected to reduce

Basically, the basic philosophy of Labor, Health and Safety (K3) is to protect the health and safety of workers at working areas that would impact the Company performance, whilea comfortable and healthy work environment makes employees feel more productive.

Therefore, the Company continues to encourage a safe, comfortable, and healthy work environment.

The work health and safety team applies work safety standards at offices and project locations. Employees guarded and equipped with knowledge on how to operate equipment as set in our planned standard operation procedures (SOP).

The Company also provides P3K boxes on each floor of buildings, carries out fire and evacuation drills as well as routine and periodic site inspections. Buildings are also equipped with an emergency staircase, with fogging for mosquitos done every two weeks to reduce risk of dengue fever. Lippo Cikarang also insures all employees under programs of BPJS Employment, BPJS Health, Pension Fund Pension Fund of AIA and under the Private Health Insurance Program of Lippo Insurance.

The Lippo Cikarang holds a JalanSehat (a fun walk) to educate employees on the need adopt and keep a healthy lifestyle.

Our Company has established long and extensive relationships with communities where we operate, through the development
of communication lines and by providing regular assistance.The implementation of CSR programs in this aspect are
as follows:

  1. Free Health Treatment

    Our Company gives free health treatment in several villages: Cibatu, Serang, and Cicau. In the implementation
    we have coordinated cooperatively with local civil servants for this program.

    In 2015, this program was run in in the village of Hegarmukti in collaboration with the foundation YOBI (Yayasan
    Obor Berkat Indonesia). Nearly 600 residents were also given free treatment at the Village District office
    attended also by the Regent of Central Cikarang, Head of Village, and Secretary.

  2. Lippo Cikarang Education Program

    This program was effective per mid last year and has been warmly welcomed by nearby schools. It is an introduction
    to occupation and vocation.This programis designed to motivate elementary school students to achieve high

    Through this program the Company has also provided assistance in the form of learning and teaching equipment
    for schools in neighboring villages. The areas covered in this program have been extended to include Desa
    Cicau, Desa Cibatu, Desa Jayamukti, Desa Serang, Desa Sukadami, Desa Sukaresmi and Desa Hegarmukti. To date,
    we have engaged around 1843 students at Sekolah Dalam Negeri 19 (SDN) followed this program increase 84%
    compare to the prioryear and a team of more than 300 instructors and teachers in this program.

  3. Eye Health Education: Eye Checks and Giving Free Glasses

    During 2015, this program was held twiceat two selected schools. On September 21, 22 and 23 2015 the program
    was held in the village of Cibatu: SDN 01, SDN 02 and SDN 03 Cibatu. Later on November, 10 and 11, 2015 the
    program was held in the village of Cicau SDN 01 and SDN 02 Cicau. Out of 1,195 students and 60 teachers and
    employees who participated in the program, 200 received assistance in the form of reading glasses.

  4. Blood Donor Drives

    In collaboration with Siloam Hospitals and Red Cross, Lippo Cikarang also holds regular blood donor events, open
    for all employees of tenants. In 2015, the event was held twice, on February 25, and October 8.

  5. Religious Holidays and Celebrations

    Each year Lippo Cikarang holds Breaking of Fast (Iftar) and Joint Christmas Celebration within our premises.
    During the Independence Day Celebration, trophies were given through local governments, religious and other
    community groups. In 2015, the Company provided Cows and Goats for Idul Adha to the districts of South and
    Central Cikarang and villages that are within the two districts. This year’s Christmaswas conducted through
    a visit to the orphanage “Rumah Kita” at Kedungwaringin of Gedung Gede, Kedungwaringin village.

  6. Public and Social Facilities


    This assistance includes the construction of mosques and rooms at selected schools, renovation of Pospol office,
    police stations, army local headquarters, and the offices of local governments. At Desa Sukaresmi, Lippo
    Cikarang helped build public facilities at RT 02 and RT 03 Kampung Leuwengmalang. The assistance for developing
    a complex, consisting of small mosques and cemetery, drainage, fences and fencing for the complex,was symbolically
    handed over on June 16, 2015, in an event attended by The Regent of South Cikarang.

  7. Clean Water Assistance


    During the dry season, the Company provides assistances in the provision of clean water to the surrounding villageswith
    limited access to water. In 2015, Lippo Cikarang gave water assistance to two villages, Desa Cicau and Desa
    Cibatu, both in June.

  8. Workshop/Company visits to Universities


    This opportunity is open for educational institutions or businesses who seek to have a field visit or conduct
    field study. During the field visit, 30 participants of Technical Training for Basic Traffic Impact Analysis
    broadened their horizons. There was also a visit of 115 students of Parahyangan Catholic University (UNPAR),
    Bandung on April 1, 2015 for a field study.

  9. Work Orientation/Job Training


    This opportunity is for university and high school students or those of equivalent levels. During 2015, Lippo
    Cikarang provided this opportunity to 12 students.

The Company is fully committed to consumers as can be seen in its customer values. The Company has responsibilities towards its consumers covering several aspects such as pre-sale service, product quality and after-sales service. For each aspect, our Company provides a means of support, including the provision of channels that can be used by our customers to communicate with the Company and give their input. This communication channel provides convenience to consumers and helps us maintain product quality as well as facilitates good relationships with our customers. In this area, Lippo Cikarang optimizes the utilization of information technology.

The Company regularly holds gatherings for its industrial tenants to inform of activities and events that will be held either by the Company as a property developer and to socialize regulations and policies that have been enacted by the Government.

Through a 24-hour dedicated phone line (021-899-08911) residents can access assistance within the Lippo Cikarang Region. Meanwhile, suggestions or complaints can also be sent online to the Customer Service team through